| What will happen to my account with The Jewelry Channel? | |
| Nothing, it is business as usual. As of December 1, 2008, The Jewelry Channel USA began doing business as Liquidation Channel. All customer account information will remain the same. | |
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| Do I need to register to participate in an auction? | |
| Yes, Liquidation Channel requires that all customers register before purchasing any item. Registration is quick and easy, simply click on the Register or call us at 1-877-899-0099. | |
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| How does a drop auction work? | |
| When an item first airs, an initial price will be displayed on screen for the item on sale. As the sale progresses, the price will fall, once all of the items have been purchased or if the item has not been secured, the sale for that item will end. Each bid is accepted strictly on a first come first served basis. | |
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| When does an auction end? | |
| A sale ends once the entire quantity for that item has been purchased or the time has run out for that item to be aired. For some products a clock will be displayed on the screen. The sale will end when the count-down reaches 0:00. | |
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| What is the starting price? | |
| The starting price is a value created to start off an auction. Liquidation Channel does not claim that it is the replacement value, appraised value, or suggested retail price of the item. | |
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| Are Liquidation Channel's gemstones natural or treated? | |
| All gemstones used by Liquidation Channel are natural unless specified. Some gemstones may have gone through treatment or enhancement processes to improve quality or color. This is normally an accepted practice in the gemstone industry. | |
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| What is Lowest Price Guarantee? | |
| If you purchase a product from Liquidation Channel or LiquidationChannel.com (“LC”), and find the same product advertised by television or newspaper to a national audience for less we will pay you the difference plus an additional 20% of the difference. This offer is valid for 30 calendar days after the order date. | |
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| Why did you change your name to Liquidation Channel? | |
| The Jewelry Channel, USA has decided to take on a completely new business venture, and changing our name was a part of the process. Our business has expanded and the new name properly reflects our new business interests and the growth to come. We will be The Jewelry Channel doing business as “Liquidation Channel." We feel the new name represents who we are now and what we are striving to achieve. Most importantly, the new name is recognizable. Liquidation Channel will continue to give you great value on jewelry and we will now begin providing quality non-jewelry merchandise at excellent values. | |
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| Will the Liquidation Channel be available on Time Warner? | |
| Liquidation Channel airs 24 hours a day, seven days a week on DirecTV Channel 226, DISH Network Channel 274. We are available in select Time Warner Cable markets. | |
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| Will the auction format change? | |
| No, everything will remain the same. | |
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| What is your return policy? | |
Liquidation Channel does not offer a return policy as we guarantee lowest prices on our products. However, from time to time LC may designate certain items as returnable under the provisions outlined below. All sales are final unless an item has been specified and labeled as returnable. | |
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| Returnable Items: | |
| LC may designate certain items as returnable. For those designated items, please check your order carefully on receipt. If you are not completely satisfied return your unused and unworn item with all tags attached within 14 days of the invoice date. This Right of Return policy applies only to those Products that have been designated as returnable, and also have not been worn, used, altered, resized, damaged in any way, or had tags removed. Upon receipt LC will inspect each return and LC reserves the right to reject items that have been subject to any of the above circumstances. Returned Items must be complete, including all items LC sent with the order, including the jewelry box and any and all certification. A returned item must be packaged for shipment to arrive in the same condition as it was received. Returns are limited to one (1) order per package. We strongly recommend that you insure your package and ship it via carrier with a tracking method. LC will not be able to issue a refund for items that are damaged or lost in the return shipping process. All Returns in excess of Three (3) per month may be subject to the restocking fee of 25%. | |
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| Refunds: | |
You should expect to receive your refund within four weeks. This time period includes the transit time, our processing time, and the time it takes your bank to process our refund request. Shipping and handling fees are non refundable. You may elect to receive the refund back to the original card used for the purchase or you may elect to receive credit that can be used for a future purchase. | |
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| Is my credit card information safe? | |
| Yes, Liquidation Channel secures your private information using a VeriSign SSL Certificate. All information exchanged is encrypted using SSL before transmission. | |
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| Can I still buy illiana and Rhapsody product? | |
| Yes, as much as it is available. | |
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| Is your product line going to change? | |
Yes, we will be seeking an avenue to bring you more products in the future. | |
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| What is the "Lowest Price Guarantee ? | |
| If you purchase a product from Liquidation Channel or LiquidationChannel.com (“LC”), and find the same product advertised through a television or newspaper to a national audience for less within 30 calendar days from the date you place the order, we will pay you the difference plus an additional 20% of the difference. This offer shall expire upon the 31st calendar day after the order date (that is, the date you place your order with LC) and is limited to one product per person or entity.To take advantage of this offer, during the thirty calendar day period after your order date you must provide LC (at the email listed below) with a current and active television or newspaper advertisement that has been distributed or published to a national audience offering the product at a lower price valid within 30 calendar days of your order date. Our price guarantee excludes products sold by Liquidation Channel, LiquidationChannel.com, any affiliated companies, including, but not limited to, any company affiliated with our parent company, VGL. Please send the information by email (customerservice@liquidationchannel.com), or contact us at (877) 899-0078 for other instructions on other ways to submit your information. The guarantee is not valid on misprints, and does not include shipping or handling | |
